As an entrepreneur with an online business, you always need more customers. Online forums and mailing lists are among the places where you can find them. Chances are that you’re using those venues already. After all, you know they allow you to demonstrate your expertise and to build links back to your website.
But if that’s all you do, you’re leaving a lot of money on the table. Here’s a way to get many more customers from your forum marketing efforts: Instead of just focusing on spreading the word about your expertise, use forums to make contact with your prospects more directly, not to sell to them, but to build relationships.
In fact, the combination of building personal relationships while also establishing your professional expertise can be an excellent way to attract new customers. Here’s how to do it:
- Identify forums and lists in your industry. Head over to Google.com and do a search on “NICHE forums.” Be sure to replace NICHE with the name of YOUR niche, such as knitting or breeding guinea pigs. Then go to groups.yahoo.com and groups.google.com and find a few email lists in your industry. Look both at the number of participants and at the frequency of updates. For best results, choose smaller, more active lists or forums over larger, inactive communities.
- For each forum or mailing list, go through the enrollment process to create a profile and register so you’ll be eligible to both post and receive messages. You should also a link to your site in your profile signature line if that is permitted, although it’s not essential for this particular method.
- Monitor the conversation to get a sense of who the movers and shakers are. Get familiar with the main topics of interest as well. Join in where appropriate, but remember that your main goal is not just to answer questions. Instead, you want to establish personal relationships with others in the community. Build the level of trust with individual members by sharing and responding to personal information, and by keeping track of what is going on in their lives.
- Once you have established yourself as a community member and feel like you’ve got a “relationship” with a handful of people, reach out. Based on their individual preferences or concerns, send them a direct link to a resource that will be of interest to them. This resource could be on your site, or even on someone else’s site.The goal is not to “sell” them anything at this point, but to show them that you are attuned to their wants and needs. Try a simple note saying, “Hey, I know you’re interested in watercolor painting. I’m starting an online class next week that you might be interested in checking out!” This “soft sell” lets them know what you have to offer, without pushing them too hard. If you’ve done a good job building their trust, they’ll be receptive to your suggestions.
Of course, there’s an even softer sell… You can offer them free stuff and send them to your opt-in page. That way, they won’t even have to buy anything, yet you may be able to get them to join your list, which opens another channel of communication. Once they’re subscribed, you can continue to build your relationship, both through your autoresponder sequences and by sending them the occasional personal email.
While this method of finding customers might not seem all that different from the way you may already be using, it differs in one key element from the “common wisdom” about promoting yourself online. Rather than demonstrating your knowledge, expertise, and offerings in a wider, more public setting, you’re focusing on creating relationships behind the scenes, with one individual at a time.
While this one-by-one approach may seem effort-intensive and not very efficient, it’s actually quite powerful and won’t take nearly as much time and effort as you’d expect. Over the course of a month, you can establish strong, personal relationships with a dozen or more contacts, and all it will take is just minutes a day.
Even if you get just a dozen leads from that strategy, consider that these new leads are 12 people who already believe in you, trust your recommendations, and are receptive to your offerings. Bringing pre-sold people into your funnel is much more effective than casting a wide net and gathering a boatload of contacts who may or may not want what you’re selling.
Of course, you can always use this method in conjunction with “strutting your stuff” on the wider forum. Give both a try and see how they actually enhance each other. The members you have connected with on a personal level are going to be supportive of you in the more public group or forum, and vice versa. Now that’s smart marketing!